The mission of Student Financial Services is:


• To provide exceptional customer service and financial counseling to new students, continuing students, and alumni.

• To provide predictable payment projections for students and predictable cash flow for Corporate Finance.

• To comply with all Federal and State regulations.


We are tasked with processing all your financial transactions, providing billing and ledger card information for your review, and disbursing all Federal, private, and institutional funds.


Our goal is to help you meet your financial obligations in a responsible fashion. We will assist both before and after graduation with any financial questions that you may have.


We will assist you with the following processes and more:


• Apply for Federal Financial Aid (including Federal student loans and grants)

• Apply for Private student loans (non-Federal)

• Apply for corporate reimbursement and vocational rehabilitation benefits

• Coordinate with the Military Student Office for all VA and TA benefit payments

• Coordinate with the International Student Office to make certain that you remain in-status

• Set up deferred payments plans (if other sources of aid does not cover your educational costs)

• Apply for scholarships (when available)

• Comply with all University policies and procedures

Cash Management

Residual funds are the excess of loans and grants you may receive as part of your Financial Aid Awards. Your financial aid award may create a credit balance after your tuition and fees have been paid. In this case you will have the option to either return the funds to the lender or have them returned to you.


Should you opt to receive the funds they will be disbursed to Stratford University then provided to you in the form of a check or direct deposit. You will be provided instructions in your first term regarding the process to elect direct deposit. Stratford University has partnered with Heartland ECSI to process student refunds.


Please keep in mind that depending on if the residual funds are made up of loans, the excess amount will need to be paid back. The Department of Education stipulates that the residual funds be used for educational purposes only.


Stratford University encourages all students to carefully evaluate the need for such funds. If loans create the credit balance, it is advised to return the residual funds to the lender in order to reduce overall student loan debt.


These funds are typically refunded to students in the form of direct deposit or a check beginning week 8 of the quarter. The allocation time frame is based on when we receive the funds from the Department of Education. You can view when the funds are posted to your account through the student portal.


You will receive a disbursement notification letter from Stratford when these funds are received. You will be notified when funds are processed for direct deposit or a check is mailed to you, depending on which option you choose. It is imperative that you keep your address and contact information up-to-date with the Registrar’s office.


If you are expecting a refund and have been notified of disbursement by Heartland ECSI, you can check on the status of your refund at


Cash Management Disclosure: Pursuant to the Federal Title IV Cash Management regulations, Stratford University is required to publish information related to any contract with a financial account provider that provides Title IV credit balances to students. Please see the appropriate disclosure below: